The point of using Lorem Ipsum is that it has a more-or-less normal
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many […]
Unpacking RejectDirectSend for Microsoft Customers
If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!” Any feature that promises to reject email can sound risky, especially when you rely on third-party applications, scanners/printers, or automated systems to communicate with your users. The reality is, RejectDirectSend is far less disruptive than […]
Two Powerful CRMs, Two Philosophies: Navigating a Move from HubSpot to monday CRM
By: Nancy Syal, Marketing Lead at Trundl Over more than eight years in marketing, working across teams of all sizes from fast-growing organizations to large enterprises, I’ve learned that the most important CRM question is rarely about features or side by side comparisons. It’s about fit. Through my work at Trundl and hands-on experience with […]
Are We Over-Trusting Atlassian Rovo, ChatGPT, etc.?
By: Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools like ChatGPT, Rovo, Claude, and Cursor are rapidly reshaping how teams work. Atlassian Rovo will have a huge impact on the work that happens in Jira, Confluence, and more.From smart summaries to AI-assisted updates and automation, the promise is clear: faster work […]
When to Use Rovo – and When a General‑Purpose AI Might Be Better
By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are everywhere these days. Teams often ask us a variation of the same question: “We have Rovo in our Atlassian Cloud – but we also use ChatGPT. When should we use each?” Read the original on Atlassian […]
The Power of Atlassian Teamwork Graph
By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl If you’re using Jira, Confluence, and maybe even Rovo—but still chasing context—you’re not alone. In large organizations, teams aren’t just distributed. They’re running different tools, on different cadences,with different assumptions about where the work […]
5 Trends Reshaping Service Operations
By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]
Time to Value: The Real Measure of ROI for Atlassian
When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting on transformation. The promise is plastered all over Atlassian’s website: better visibility, connected collaboration, and delivery across teams. But between “purchase” and “payoff,” there’s a critical window that determines success or frustration. That window is Time […]
How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management
Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations by Trundl. You can, too. [gap height=”50px”] From Manual Mayhem to Methodical Support Chris Green has heard the stories and seen some of the indicators of the early days of StarCompliance’s client support operations. “Before Jira Service […]